Research in Production and Operations Management - Articles List

Keywords = Service failure

The impact of the recovery strategy, recovery time and organizational level of recoverer in employee-related failures on post-purchase behaviour of the customer

Volume 12, Issue 1, April 2021, Pages 57-76

10.22108/jpom.2021.125967.1302

Shahriyar Azizi; shabnam Adak; SALMAN EIVAZINEZHAD

Research in Production and Operations Management

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